With regard to the recommendations of the operational headquarters of Sofia Municipality for limiting social contacts to prevent the spread of COVID-19, we inform citizens about the possibilities to communicate electronically with the administration.
✔️ non-urgent signals about problems in the city environment, no preliminary registration required;
✔️ letters, complaints, suggestions, requests for access to public information. Preliminary registration is required and the user must provide their current email address in the registration form.
✔️ Every citizen can register in the Secure Delivery Electronic System (SDES), by identifying themselves by their personal identification code from the National Social Security Institute or Qualified Natural Person Signature.
✔️ Through the Secure Delivery Electronic System one can submit letters, complaints, signals, suggestions, requests for access to public information, as well as requests for electronic services, signed with a Qualified Natural Person Signature.
The inquiry can be placed using:
✔️ Personal ID number/Unified Identification Code/Personal ID number for a foreigner and PIN, issued by the Municipality;
✔️ Personal Identification Code, issued by the National Revenue Agency;
✔️ Qualified Natural Person Signature
4. https://usl.sofia.bg/ provides the opportunity to apply electronically for administrative services in the categories of Civil Registration, Local Taxes and Fees, Municipal Property, and Tourism.
The provision of electronic administrative services requires mandatory registration in the system of electronic services and the availability of a qualified electronic signature (QES)
The authorized Bulgarian QES providers are: