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TELUS International Opened Its New Head Office in the Newly-Built City Tower in Sofia and Plans to Add 2,000 Employees by 2020

Industry: BPO and ITO provider, delivering high-quality services for global customers in over 35+ languages
In Sofia since: 2012
Employees: 2 600+ (in Sofia and Plovdiv)
Investment: over 150 million euro since the establishment of the company in Sofia




ТЕLUЅ Іntеrnаtіоnаl Еurоре – the country’s largest BPO and ITO employer, announced its plans to recruit 2,000 new employees by 2020 at its hubs in Sofia and Plovdiv. Thus, the company, which currently employs more than 2,600 employees in the country, will increase its staff to nearly 5,000. The company’s management announced its growth plans at the official opening of the new head office of TELUS International Europe in the newly-built City Tower office building at Macedonia Square in Sofia.

TELUS International occupies 6 floors of the building, with a total capacity of 2,300 people. Currently, the company employs 1,500 people there. TELUS is the largest tenant in the new 23-storey business center built in accordance with the latest standards of sustainable construction. That is why the building will soon change its name from City Tower to TELUS Tower. The company will also retain its other office in Sofia, located in Infinity Tower, next to Bulgaria Mall, where another 1 200 employees will continue to work.

In Bulgaria, Telus hires new employees every month, including foreign citizens from Europe, North America and other countries, as its divisions work with inquiries and customers from around the world.