Mobile Application of Sofia Municipality – Candidate for the BAIT Awards

Sofia Municipality has applied for participation in the eight edition of the BAIT Awards for significant contribution to the development of information and communication technologies in 2018. The Municipality plans to participate with its Call Sofia mobile application in the ‘Municipal Administration’ category. The application allows fast submission of alerts for any deviation from the normal urban environment directly to the relevant administrative unit.

Call Sofia is fully integrated with the web-based information system of the Call Center of Sofia Municipality, the Administrative Information Systems of the Central Administration, the District Administrations as well as Sofia Inspectorate and Sofia Municipal Companies. The built-in features allow automatic location of the problem through the location of the mobile device, visualization through images or other files, connection of the alert with other already submitted alerts for the same location.

The app provides the users with follow-up information about alerts submitted by them, status updates and other notifications. After downloading and signing up to the app, access is also possible through Google and Facebook.

The application is part of the policy of Sofia Municipality to build electronic service through continuous, systematic and purposeful improvement of the access of citizens and guests of the capital to the municipal administration in a 24/7 regime for reporting, analysis and solving of emerging cases or necessary services. The application is free of charge and will be active as of the end of January 2019.

This year, the ‘Municipal Administration’ category attracts great interest. A total of 15 applications have been submitted by 14 Bulgarian municipalities for projects implemented by them in the field of administrative service of the citizens and the business. The jury will announce the nominees in this and the other 9 categories in mid-February.