Bulgaria is the 2nd best outsourcing destination in Europe, according to A.T. Kearney. 90% of the employees are in Sofia. Professionals in the city work in over 30 languages. The industry is rapidly shifting from process outsourcing to business decisions outsourcing due to the well-educated workforce in Sofia.
Outsourcing in Sofia
Overview
~ 60 000
employees work in Business Process
or Information Technology Outsourcing
17%
annual growth in headcount
in 2013-2017
4.8%
of Bulgaria’s GDP
generated by the sector
Number of Companies by Sector
193
Information Technology Outsourcing
57
Human Resources Outsourcing
65
Voice-based Business Process Outsourcing
54
Other Business Process Outsourcing
29
Knowledge Process Outsourcing and
Finance & Accounting Outsourcing
Headcount by Sector
16 441
Information Technology Outsourcing
9 730
Human Resources Outsourcing
12 009
Voice-based Business Process Outsourcing
10 409
Other Business Process Outsourcing
9 099
Knowledge Process Outsourcing and
Finance & Accounting Outsourcing
Internationalization & Growth
~8 bn BGN
annual revenue of the sector
projected by 2021
48%
of the enterprises have foreign
shareholders from 47 countries
75%
of the companies were founded
after Bulgaria joined the EU in 2007
Source: Bulgarian Outsourcing Association, 2018
