Bulgaria is the 2nd best outsourcing destination in Europe, according to A.T. Kearney90% of the employees are in Sofia. Professionals in the city work in over 30 languages. The industry is rapidly shifting from process outsourcing to business decisions outsourcing due to the well-educated workforce in Sofia.  

Outsourcing in Sofia

Overview

~ 60 000 

employees work in Business Process
or Information Technology Outsourcing

17%

annual growth in headcount
in 2013-2017

4.8% 

of Bulgaria’s GDP
generated by the sector

Number of Companies by Sector

193 

Information Technology Outsourcing

57

Human Resources Outsourcing

65

Voice-based Business Process Outsourcing

54

Other Business Process Outsourcing

29

Knowledge Process Outsourcing and
Finance & Accounting Outsourcing

Headcount by Sector

16 441 

Information Technology Outsourcing

9 730

Human Resources Outsourcing

12 009

Voice-based Business Process Outsourcing

10 409

Other Business Process Outsourcing

9 099

Knowledge Process Outsourcing and
Finance & Accounting Outsourcing

Internationalization & Growth

~8 bn BGN

annual revenue of the sector
projected by 2021

48% 

of the enterprises have foreign
shareholders from 47 countries

75% 

of the companies were founded
after Bulgaria joined the EU in 2007

Source: Bulgarian Outsourcing Association, 2018

Some success stories:

World Bank

TELUS

Cargill

Cargotec

AES

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